If your transaction is rejected by the bank, the refund will be credited to your source account within 48 working hours from the rejection date. If the funds are remitted but not accepted by the beneficiary bank for any reason and need to be returned, the refund will be credited to your source account within 7 working days.

We aim to handle these situations promptly to ensure your funds are returned to you as quickly as possible. If you have any questions or need assistance, our friendly customer support team is always here to help.