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Why is my Beacon Money account verification on hold?

Updated over a week ago

Your Beacon Money account application is currently undergoing additional verification checks.

This can happen for several reasons:

  • Your application is undergoing extra security checks

  • The ID photo provided does not meet quality requirements (we may reach out for new photos)

  • The address entered has typos, and our team is correcting it

  • Your region is not supported (for example, we are not yet available in Quebec)

  • A duplicate account was created (each customer can only have one Beacon Money account, and if you forget your login email, please reach out to support)

At this time, no action is required from you. If we need any further information or intervention from your side, our team will reach out to you directly. Otherwise, you will be notified as soon as the review is complete.

We appreciate your patience and understanding during this process.

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