Your verification status in the Beacon app tells you whether your application is being reviewed, needs updates, or has been approved.
1. “A few updates needed”
You need to take action.
We need updated documents or additional details before we can complete your verification.
What to do:
Tap Update my application.
Review what needs updating.
Upload the required documents or provide the requested details.
Submit your application.
If you’re asked to resubmit an identity document, make sure it is:
Valid and not expired
Clear and easy to read
Fully visible, including all four edges
Free from glare, blur, or obstruction
Once you submit the requested updates, your application will be reviewed within 24 hours. We’ll notify you once the review is complete.
2. “Application approved”
Your application has been approved.
Tap Setup your account and follow the instructions to complete your account setup.
You do not need to submit another application.
3. “Verifying your application”
No action is required from you.
We have received your application and are verifying your details. Please check the screen for the estimated review time.
We’ll email you with any updates. If we need additional information or documents, we’ll let you know through the Beacon app or by email.
You do not need to submit another application while your verification is in progress.
4. “Looks like you already have an account”
Your details match an existing Beacon Money account/application.
Each customer can have only one Beacon Money account, so we cannot open another account using the same details.
What to do:
If you recognize the masked email: Tap Log in to my account and sign in using your original email address.
If you don’t recognize the email or believe this is an error: Tap Not my account or Need help to contact support.
If you recognize the account but cannot access it: Contact support for help accessing your existing account.
Please avoid creating another application.
Why can verification take longer than expected?
Additional review may be required if:
Your application needs additional security or verification checks.
Your identity documents need further review or resubmission.
Information in your application, such as your address, needs to be corrected.
Your location or region is currently not supported by Beacon.
If the estimated review time shown in the app has passed, or more than 24 hours have passed since you submitted the requested updates, please contact Beacon Support through the app for assistance.