If you notice a transaction you don’t recognize or believe your account information may have been compromised, you should lock your cards immediately to prevent further transactions.
You can lock both your virtual card and physical card directly from the Beacon app.
How to Lock Your Card
Open the Beacon app
Tap View Card on the home screen
OR go to Beacon Money
Tap the card icon in the top-right corner
Select Virtual Card or Physical Card, depending on which card you want to lock
Tap Lock Card
Once your card is locked, no new payments or transactions can be made using that card.
Contact Beacon Support
After locking your card, please contact Beacon Support so we can help secure your account and investigate the transaction.
Our team will:
Permanently block the compromised card if necessary
Help issue a replacement card
Collect the required information to start a transaction dispute
How to Reach Support
You can contact us through any of the following methods:
In-App Support
Go to Settings → Support → Need Help
Live Chat
Use the chat box on our website.
Send an email to [email protected]
Your security is our priority. If you believe your account has been compromised, please contact us as soon as possible so we can assist you quickly.