Most transfers are completed within a few minutes. However, some transfers may take longer due to additional verification checks, recipient bank delays, or other processing factors like below:
1. Independence Day Offer Period:
Your transfer might be taking longer during the Independence Day campaign week, due to huge volumes. Rest assured, the payment will get processed in next 24 hours.
2. Additional documents needed
If you see a upload document option in your transaction details, it means you are required to provide government ID of the recipient (either one like PAN, Passport or driver license).
Please upload the same and the transfer will get processed within 24 hours. This is one time check and all future transfers to this recipient will go through instantly in minutes as usual.
3. Check your registered Email
If any other details are needed, our support team would have reached out to you on your registered email id for additional requests. please check you emails and respond to them.
There’s no need to worry — your money is safe and locked at the same rate. Our team will proactively follow up on delayed transfers within 24 hours of the transfer being initiated and share any available updates with you on your registered email with Beacon.
Your transfer will either be successfully processed to the recipient’s bank account or, if it cannot be completed, reverted back to your Beacon Money Account.
Thank you for your patience and understanding. You can drop an email to [email protected] if you still need any assistance and our team will get back to you.